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Frequently Asked Questions

 
     
 
What is CentraCare? What does "PACE" stand for? Click bar for answer
CentraCare is Calhoun, Kalamazoo and Eastern Van Buren County’s PACE program. PACE stands for "Program of All-inclusive Care for the Elderly."  PACE is a long-term comprehensive health care program that enables frail elderly adults to live at home in their communities for as long as medically and socially possible.
 
     
 
How can I enroll in CentraCare? Click bar for answer
Just call our Enrollment Coordinators at (269) 441-9313

You must meet four main criteria:
   • Live in Calhoun County (all zip codes), Kalamazoo County (all zip codes) or Eastern Van Buren County
     (zip codes: 49009, 49010, 49026, 49055, 49065, 49067, 49071, 49078, 49079, and 49087)
   • Be 55 years of age or older
   • Meet nursing home level of care as determined by State of Michigan guidelines
   • Be able to live safely in the community with the help of CentraCare

Click here to see a map of our service area.

 
     
 
What services does CentraCare provide? Click bar for answer
We offer many services to help you stay in your home and be part of your community. CentraCare provides all Medicare and Medicaid covered services. In addition, all services recommended by the CentraCare Interdisciplinary Team will be covered with no out of pocket cost to you if you are covered by Medicare and Medicaid. Some services that we provide include: Center-based Health Services, Home Support Services, Specialty Services, Medical Services, and Inpatient Services.
 
     
 
What do Center-based Health Services include? Click bar for answer
We provide primary medical care, nursing, and dietary counseling at our Day Health Center and Clinic. We also offer social work, physical and occupational therapy, as well as transportation to CentraCare and medical specialty appointments as recommended by CentraCare. Social and recreational needs are also met at the Day Health Center, because friends and fun are important at all ages!
 
     
 
What is the Day Health Center? Click bar for answer
The Day Health Center provides many different recreational activities, hot meals, doctor appointments, and the therapy you need. CentraCare will provide transportation to and from the Center and for medical appointments set-up by CentraCare.
 
     
 
What types of activities are provided at the Day Health Center? Click bar for answer
There are many activities offered at the Center. Some examples are current events discussions, exercise groups, crafts, and bingo. We also offer spiritual enrichment groups, musical entertainment, pet therapy, and gardening. Opportunities for field trips like lunch in local restaurants, trips for ice cream, zoo outings, fishing trips, and much more are offered!
 
     
 
How often should I attend the Day Health Center? Click bar for answer
Some participants come to the Center several days a week and others will come only once or twice a week. Attendance at the day center at least one day a week is recommended. It is important for you to benefit from all of the services offered at the Center.
 
     
 
What do Home Support Services include? Click bar for answer
Home Support Services include home health care, personal care, homemaking/chore provider services and home-delivered meals, if needed.
 
     
 
What Specialty Services are included? Click bar for answer
CentraCare offers specialty services, if necessary and approved by the physician and/or Interdisciplinary Team. CentraCare has many contracted providers in all specialty areas of health care. A list of providers (Calhoun County or Kalamazoo County) are available for your review.
 
     
 
What do Medical Services include? Click bar for answer
CentraCare provides prescription medications, over-the-counter medications when ordered by our doctor, and medication supervision. We cover lab tests and procedures and outpatient services. Medical supplies including diabetic testing, wound supplies and durable medical equipment are available. Emergency care and ambulance services are also offered.
 
     
 
What do Inpatient Services include? Click bar for answer
CentraCare provides hospital care and nursing home care. A list of providers is available for your review.
 
     
 
Where are the Centers located? Click bar for answer
Our Calhoun County Center and clinic are located in the Kool Family Community Center, 200 W. Michigan Avenue, Suite 103, Battle Creek, Michigan, 49017. Our Kalamazoo and Eastern Van Buren County Center and clinic are located at 445 W. Michigan Avenue, Kalamazoo, Michigan, 49007.
 
     
 
What other services will I receive? Click bar for answer
When you enroll with CentraCare, a plan of care is developed especially for you. You will have a team of health care and service professionals to meet your specific needs. Each person's unique plan of care is developed just for them by this team. Decisions are based on your own needs regarding your medical health, care giving situation, and functional level.  The needs of your caregivers and support network are also considered.
 
     
 
Who would be my primary care doctor? Click bar for answer
Elizabeth Cogbill, MD is an internal medicine physician and geriatric specialist, and serves as CentraCare’s Medical Director and Primary Care Physician for both centers. Debra Beard, MD, Mehmet Ismailoglu, MD, and Curtis Simmons, MD, and Physician's Assistant Wendell Diggs are members of your care team. Our team members are specialists in the gerontology field. This means they are specially trained to manage the complex medical needs of seniors.
 
     
 
Do I have to give up my doctor? Click bar for answer
When you enroll with CentraCare, our physician will become your primary care doctor. You will have the chance to meet with the doctor who will be serving you when you come to the Center before joining the program. At that time you may ask any questions about your medical care and discuss any concerns you might have about changing doctors.
  • CentraCare allows you to continue to see your current doctor up to twice a year for consultation. However, you will primarily be served by CentraCare's doctor. You will have the chance to meet with the doctor who will be serving you when you come to the Center before joining the program. At that time you may ask any questions about your medical care and discuss any concerns you have about changing doctors.
 
     
 
What if the Team denies a service I am requesting? Click bar for answer
You have the right to appeal any denials to CentraCare, the State of Michigan or Medicare. The Center Manager or your social worker will help you with this.
 
     
 
Can I choose my own chore provider? Will CentraCare continue to pay my family member providing care for me through Medicaid? Click bar for answer
It is possible to request your own chore provider but CentraCare does have a specific standard of service. Personal care must be provided by nurses' aides currently certified by the State of Michigan. You can talk with the home care nurse about this during the visit to your home.
 
     
 
Who pays for CentraCare? Click bar for answer
Medicare and Medicaid pay for CentraCare services. Payment for all services set up by CentraCare is the responsibility of CentraCare. Most people pay nothing. All services and products covered by Medicare and Medicaid are provided through CentraCare. Services needed are defined in the plan-of-care developed for you by CentraCare's Interdisciplinary Team. As a CentraCare participant, all health care services are provided and arranged by your personal care team. PACE participants may be fully liable for the costs of medical services from an out-of-network provider or without prior authorization, with the exception of emergency services.
 
     
 
How does joining CentraCare affect my Medicare and Medicaid? Click bar for answer
If you are currently enrolled in Medicare and Medicaid all covered services will be provided by CentraCare. 

   • Our staff can help determine if you qualify for Medicaid and assist you through the
      application process. 
   • Once you have Medicaid, there is no spend-down amount. 
   • If you have been denied Medicaid in the past you may qualify for Medicaid if you
      are enrolling in this program.

 
     
 
Will joining CentraCare have any effect on my union or employer sponsored medical insurance? Click bar for answer
If you have this type of insurance you will want to contact your retirement center to ask how your insurance might be affected. Our staff will be glad to help you with this if needed.
 
   
 
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200 West Michigan Avenue Suite 103  |  Battle Creek MI 49017
(877) 284-4071  |  (269) 441-9300

445 West Michigan Avenue  |  Kalamazoo, MI 49007
(800) 488-5860  |  (269) 488-5460